customer service agent in the “technological know-howâ€/World wide web staff named lisa actually HUNG UP on me when i was conversing. i’ve never ever experienced such a very poor practical experience in advance of. she was incredibly impolite in advance of hanging up.
Very good afternoon That is my 2nd expertise with AA. The same time past I went thru the identical scenario with my baggage.
I've tried using contacting and was on for 15 minutes simply to be hung up on. I've sent 2 email messages without having reply… I really like your airline but attempting to possess a adjust produced so we don't reduce many of the the money we expended on our flight due to the fact we aren’t able to really make it simply because my fiancés grandmother passed absent and we have to be in this article and can’t go away today Along with the funeral arising through our scheduled vacation. I have not been able to get wherever and staying that i'm a Travel Agent, I are aware that for conditions similar to this, Despite non-refundable tickets, the Airways may give a credit score for partial or may even give credit rating for the full amount of money for use on upcoming journey.
On December 25, My three sons And that i experienced a flight from Cleveland to Phoenix which was to depart at 7:fifty having a end in Charlotte NC. At about three or four pm around the working day of our departure, American Airways delayed our flight which would make us miss our link in Charlotte which had no other flights out to Phoenix that day OR another! And why the hold off? No rationalization. So with none help from an AA representative..(Nearly as if it absolutely was our fault) we discovered Yet another flight via Dallas…which left in one hour and also a half. We made it to the airport but with Yet one more rude AA agent, (I understood it was active with the holidays and all) I was assured that I could get my bag in Dallas since we now had to invest the evening there. I questioned him about the tag that appeared like it had been checked to Phoenix and he explained curtly, you’ll just decide on it up in Dallas and recheck it in the morning. Very well the bag didn't enable it to be on the conveyer in Dallas. When I requested A different consultant about this, he reported it had been in an enormous place and it absolutely was heading out once we still left in the morning. I informed him I wanted it for my resort remain, and he explained to me it could just take 4 several hours to get it. Ok…nevermind…I’ll be back again in this article in four several hours!!! So I left for the Dallas resort without my baggage.. Got on our flight the next morning and took off on time.
I next discovered that there was no Responsibility Free on board. Even with currently being explained to by the flight attendant that Duty Free of charge were discontinued eighteen months earlier, I are aware that we procured objects final March.
I understand we need to be far more cautious when positioned our tickets on the web on the 11th. I don’t know why, we produced just a big oversight with traveling date.
nevertheless ihave not been privileged to improve seats on British airways Portion of my flight.My locator no. is AUOANL.My spouse is extremely unhappy immediately after remaining faithful to American for more than twenty years.
Distressing adequate to pay a large value for your round-journey ticket, distressing ample that there was a end —— I have had a number of non-stoppers planning to Cleveland from Albany in the past. It can make me worried about traveling.
British Airways don’t allow for us to use the lounge facility in London.This absolutely takes away the really privileges we assumed we experienced attained over the years.
Gold #6CJY924: History Locator: EVIXIM Your procedure wouldn't print boarding go for next leg of excursion. Termed Consumer Service: CS informed me I must wait 24 several hours as a way to print 2nd leg of vacation. Informed CS this wasn't legitimate. Was placed on maintain: CS came again and said I used to be correct but to wait until finally 24 hours as a way to print 2nd leg boarding pass.
There isn't any American Airways shopper service email deal with shown on the Formal Site, however There exists a variety you could submit through the web site that sends your information to the customer relations department. You'll be able to obtain the email type listed here: .
my grand mother take a flight from Ecuador 2/18/16 (end in Miami)in route to new York,when she was ready to acquire her luggage what a surprise she acquired!!her luggage was broken and anyone inside steal some good which was inside of,also the zipper was violated(damaged)she shed in products that she bring it to my family With all the Value about $350 when she Extra resources educated what occurs in AA counter in JFK NY they offered to changed her fresh baggage with the utilised and old one particular that looks like they get in the garbage!!.also they mentioned that to mend requires about 4 months!
Just composing to Permit you realize inspite of The issue in attending to my place on March two, 2016, and the disappointment I had Together with the scheduling from you, I used to be very happy with the employees at Charlotte, North Carolina. All that I came in connection with were being most helpful and sort.
we were being charged $861 to alter the flight itinerary. The journey company blames the AA to the large fee and AA washed their palms.